The Company:
Welcome to affordableorthotics.com.
Affordableorthotics.com is an online retailer of the finest custom foot orthotics and high quality off-the-shelf orthotics. Our goal is to provide our customers a convenient, affordable solution for all of their footwear needs in a friendly shopping environment. It is estimated that nearly 90% of all people have some type of foot problem during their lifetime and we strive to provide effective relief.

Message from the Pedorthist:
Hello! I am Nathan Higham, the founder of affordableorthotics.com. For years, I suffered from occasional foot and ankle pain caused by a childhood injury. This condition bothered me so much that after a 15 mile hike in the Utah desert wearing what I thought were good shoes, I was totally unable to walk due to the intense pain in my right heel. After visiting a podiatrist, I was told that I needed cortisone injections and custom-made arch supports. My insurance covered the shots, which were a short term solution, but not the orthotics. When the foot doctor told me that the orthotics would be $400, I was shocked! After this experience, I decided to enter the footwear industry. I started working for a podiatrist, providing his diabetic patients with accommodative footwear and custom-made insoles. After receiving my Board Certification in Pedorthics, I expanded my services to include custom-made foot orthotics and shoes for athletes and active adults, all at reasonable prices.

$400 Orthotics?
Foot orthotics have been used by people for the treatment of many foot and ankle problems with great results. Now, we are pleased to offer the same high quality materials and workmanship but for hundreds less than the other guys or without an expensive trip to the doctor. With time tested, at-home casting technology we can replicate the support and feel of orthotics costing hundreds of dollars more!

Return and Exchange Policy:
All of our products are backed by a 100% money back guarantee. Items must be returned within 45 days and in new condition. Shipping charges for additional exchanges will be responsibility of customer.

Custom Orthotic Policy:
All of our products, including custom-made and CustomSelect orthotics are backed by a 100% money-back guarantee. If you are not satisfied with your insoles for any reason, simply return them within 45 days and in new condition. We do not offer refunds or cancellation of a foot orthotic order until product is received by customer. If the foot orthotic is unsatisfactory, then return the item to our office and we will refund the purchase.

Foam Foot Imprinter Mistakes:
All foam casting boxes include easy instructions. If we are unable to make your insole due to a poor cast, we will send you a new foam impression kit at no charge, however, you will resposible for additional shipping.

Order Policy:
Normal delivery time is 3 to 5 business days for off-the-shelf orthotics and accessories. See Shipping Policy for Custom Orthotics. Custom insoles are never out of stock.

Shipping Policy for Custom Orthotics:
We ship using USPS first or Priority class mail.
The following timeline should be expected:
Box receipt in about 7 days
Return box to factory 3 days
Fabrication of insoles 2 weeks
Return Shipment 3 days
Canadian customers will be responsible for the return shipping of the impression box.

Contact Info:
Phone: 877-570-6264
Business Hours: Monday-Saturday 8:00 AM to 5:00 PM Pacific Time
Fax Your Order: 360-574-6691
Email: nathan@affordableorthotics.com
Write us:
Pacific Pedorthic Services Corporation
7902 NE St. Johns Road Ste. 103A
Vancouver, WA 98665

Please do not call our office to solicit!